Shipping & Returns

Everything you need to know about getting your CuLab serum, and what happens if it's not right for you.

Shipping

How your order gets to you

Where we ship

We currently ship CuLab within the United States.

Processing time

Orders are processed the same day they're placed (Monday to Friday).

Delivery time

Once processed, delivery typically takes 10-20 business days, depending on your location. You'll receive a tracking link by email as soon as your order ships.

Shipping cost

Free shipping on every order, no minimum spend required.

Order tracking

Once your order ships, you'll get a confirmation email with a tracking number so you can follow your package the whole way.

Returns

Our 30-Day Love-It Guarantee

We stand behind CuLab. If you're not happy with your results within 30 days of your purchase, email us at mrkushbusiness@gmail.com with your order number and we'll issue a full refund — no need to return the product.

How to request a refund

1Email mrkushbusiness@gmail.com within 30 days of your purchase date.
2Include your order number and the email used at checkout.
3We'll process your refund within 3-5 business days — no return shipping required.

FAQ

Common questions

Email us at mrkushbusiness@gmail.com with your order number. We'll investigate with the carrier and, if the package is truly lost in transit, we'll send a replacement or issue a full refund — your choice.

Still have questions?

Our team usually replies within 1 business day.