Privacy Policy

CuLab ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have when you visit our website or purchase our GHK-Cu Copper Peptide Face Serum.

By using our site or placing an order, you agree to the terms described below.

We only collect information needed to run our store and serve you well. That includes:

• Contact & order details: your name, email address, shipping address, and phone number (when provided).
• Payment information: processed securely by Shopify and its payment partners. We do not store your full card details on our servers.
• Order history: the products you've purchased, order status, and any communication with our support team.
• Browsing & device data: IP address, browser type, pages viewed, referring URL, and similar analytics data collected through cookies and tracking pixels.
• Marketing preferences: whether you've opted in to receive emails from us.

We use the information we collect to:

• Process and fulfill your orders, including shipping and tracking updates.
• Provide customer support and respond to your questions.
• Send marketing emails about new products, offers, and skincare tips — only if you've opted in. You can unsubscribe at any time via the link at the bottom of any email.
• Improve our website, product pages, and overall shopping experience.
• Detect, prevent, and address fraud, abuse, or security issues.
• Comply with our legal obligations.

We use cookies and similar technologies to keep the site working properly, remember your preferences, and understand how people use our store. This may include:

• Essential cookies required for cart and checkout to function.
• Analytics cookies (such as those from Shopify Analytics or Google Analytics) that help us see which pages are working well.
• Advertising pixels such as the Meta (Facebook/Instagram) Pixel, which help us measure and improve our advertising.

You can disable or delete cookies through your browser settings at any time. Note that turning off essential cookies may affect your ability to check out.

We do not sell your personal data. We share information only with trusted service providers who help us run our business, including:

• Shopify — our ecommerce platform, which hosts our store and processes orders.
• Payment processors (such as Shopify Payments, PayPal, Apple Pay) that securely handle your transaction.
• Shipping carriers that deliver your order to you.
• Email and analytics providers that help us send order confirmations, marketing messages, and understand site usage.

These partners are only permitted to use your information to perform services on our behalf and must protect it in line with applicable laws.

We take reasonable technical and organizational measures to protect your personal information from loss, misuse, and unauthorized access — including SSL encryption at checkout and access controls on our systems. No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, or to withdraw consent for marketing.

To exercise any of these rights, email us at mrkushbusiness@gmail.com with your request and the email used on your order. We may need to verify your identity before acting on your request.

Our site and products are not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal data, please contact us and we'll delete it.

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The most recent version will always be posted on this page with a new "Last updated" date. Meaningful changes will be communicated where appropriate.

If you have any questions about this Privacy Policy or how your data is handled, please email us at mrkushbusiness@gmail.com. We'll do our best to reply within one business day.